Returns & Refunds

14-day return window

You may request a return within 14 days after receiving your order. Contact support@lushair.ai before sending anything back so our team can provide return instructions.

Return condition

Products must be unused and returned in their original condition and packaging. Used Lushair devices are not eligible for return.

Return shipping

For standard returns, the customer is responsible for return shipping costs. Please use the return instructions provided by Lushair support.

Refunds

After your return is received and inspected, an approved refund may take up to 30 days to process. Where possible, the refund will be sent to the original payment method.

Damaged, defective, or incorrect orders

If your product arrives damaged, defective, or incorrect, contact support@lushair.ai. We will review the issue and provide next steps. You will not be required to pay return shipping when the issue was caused by Lushair or by a defective product.

6-month limited warranty

Lushair devices and included charging docks are covered by a six-month limited warranty beginning on the original delivery date.

What the warranty covers

• Manufacturing defects.
• Hardware malfunctions that occur during normal use.
• Charging or power-related hardware failures caused by a defect.
• Defects that affect the normal operation of the Lushair device or included charging dock.

What the warranty does not cover

• Accidental damage, misuse, or abuse.
• Unauthorized modification or repair.
• Loss or theft.
• Cosmetic wear that does not affect functionality.
• Damage caused by improper care.
• Damage caused by using the product outside its intended purpose.

Requesting warranty support

Contact support@lushair.ai with your order information, a description of the problem, and photos or video when helpful. Lushair may repair, replace, or otherwise resolve an eligible defective product at its discretion.