Download the app, enter your email/phone number, and verify with a 4-digit code. No password needed!

No—an account ensures your scan history and recommendations are saved securely.

For best results, scan once weekly. Daily scans aren’t necessary (unless tracking a specific treatment).

This happens if lighting is poor or follicles aren’t visible. Try:

• Adjusting the focus of your lens

• Seperating hair to share follicles better

• Holding the device steadier

For accurate results, scan clean, dry, unstyled hair. Products or moisture can affect analysis.

Yes—end-to-end encrypted, never sold.

Our AI considers:

• Your scalp/hair type

• Historical scan trends

• 30K+ medical data points

As your scalp health evolves, so do your needs (e.g., seasonal dryness, new hair loss patterns).

Try:

1. Toggling Bluetooth off/on

2. Restarting the app

3. Updating to the latest app version

Use the provided USB-C cable; full charge takes ~2 hours.

No, avoid water exposure to prevent damage.

Works with iOS (iPhone X & later) and Android (8.0+).

Yes, export PDF reports directly from the app.